Returns & Refunds

Return procedures

Items may be returned to us by following just a few simple steps:

  1. Contact us. 
  2. Provide us with the relevant order number, indicate the items to be returned and the reason for their return in the input box area. 
  3. Once you have received an acknowledgement email from us, pack the item to be returned securely in a box, along with the copy email in order to expedite your refund.
  4. Send the returning items by mail to: Address
  5. Return shipping fees are your responsibility and will not be refunded.  

Refund policy

Only items returned in pristine condition will be refunded. Non-returnable items will neither be refunded nor returned to you.

The shipping and handling fee is non-refundable, and therefore the refund will be minus any shipping and handling fee. If the order included a promotional priced item or gift, all items must be returned in order to qualify for a full refund, otherwise the full retail price of the product will be applied VanityGen and the difference deducted from the refund.